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From my pythonanywhere api, I can't access another url. That url belongs to my own api which is hosted somewhere else. The url is like this

http://api_v1/get_contact_support

Is it because of free tier? The link is accessible from browser directly (provided link isn't the real one its for reference). When I try to hit it, I get a 403 error, is there a way to access it?

http://api_v1/get_contact_support is not a valid url

But yes since your a free account you'll be restricted to the api whitelist - https://help.pythonanywhere.com/pages/403ForbiddenError/