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Hi,

I just upgraded my account to get access to the Notebook, but when I clicked on my notebook link it says that my notebook webpage might be temporarily down or it may have moved permanently to a new web address. How do I go about fixing it?

Thanks, Vince

That sounds very odd... What is the exact error that you are seeing?

Below is the exact error message. It seems that I can't open or view notebook files.

The webpage at [elided] might be temporarily down or it may have moved permanently to a new web address.

[edit by admin: removed private information]

The link that you provided had your sessionid in it- I would suggest resetting your password and logging out/in again. After you do that, do see if you are still having this same error. Also- would you happen to be behind a firewall etc that might be blocking access to nonstandard ports?