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My SSL certificate will expire in a week, so I've tried to be pro-active and get a renewed one before that happens. I have, and have created new versions of the files I created for the about-to-expire set. The only step remaining, AFAIK, is to actually deploy them.

The Help on this topic says to tell PA via feedback where my files will go, and they'll handle it. I've done this, 3 times over at least as many days now, but all I get is crickets.

If I had to guess, I'd think swapping the old files w/ the new & restarting my web2py app would do the trick, but if I'm wrong, my site is broken.

So, 2 questions:

• What do I need to do to deploy the new certificate?
• What does it take to get a response from Feedback?

We've responded to every one of your emails and had no response after that. We were asking where your certificates are, but getting no response from you.

When we do the update, there is no need to restart web2py, we just update the certificate and key and your site carries on running.

1. You need to send us feedback telling us where the certificate and the key files are, so we can install them
2. It takes sending feedback and checking your email