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Today I decided to upgrade my account to "Hacker". I entered all my details for payment and after that I opened a page with an inscription saying that I do not have enough money on the card, but at the same time I had about $1 off the card. At the same time, the account remained on the same tariff plan. Why did it happen so? If required, I can provide screenshots and all the necessary information about the payment.

hi there- are you sure we charged you $1? And are you sure you upgraded to the hacker plan? We have record of you upgrading to a different plan and charging you a different amount. could you have multiple accounts? I am looking at your ketsu8 account.