I am writing to address a billing issue regarding my account and to request the cancellation of my subscription.
I was a paying customer of PythonAnywhere and had subscribed for one month of service. However, I have since migrated my Discord bot and hosting needs to another service provider, as it better suited my requirements. I took this step after the completion of the initial paid month.
Despite discontinuing my usage of PythonAnywhere, I have been receiving emails requesting payment for the subsequent month. I would like to clarify that I do not wish to continue using PythonAnywhere's services and should not be billed for any additional periods.
To resolve this matter, I kindly request the following actions:
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Cancellation of Subscription: Please cancel my subscription effective immediately and ensure that I am no longer billed for any future months. I have already migrated my hosting to another service provider, and PythonAnywhere is no longer required for my Discord bot.
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Billing Dispute: As I have not utilized PythonAnywhere's services beyond the initial paid month, I sincerely believe that I am not liable for any further charges. I kindly request that you investigate this matter and rectify the billing discrepancy accordingly.
I would appreciate your prompt attention to this issue. I have temporarily reactivated my credit card to address this matter, but I have disabled it again to avoid any further unauthorized payments. I trust that PythonAnywhere values its customers and will resolve this matter in a fair and satisfactory manner.
Please confirm the cancellation of my subscription and the resolution of the billing dispute via email. I would also appreciate any guidance or specific steps I need to take to ensure the complete closure of my account.
Thank you for your understanding and cooperation. I look forward to a swift resolution to this matter.
glenn
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9498
posts
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PythonAnywhere staff
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