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I had a custom plan with high requirements and learned that I didn't need that much power.

I downgraded, can I get a refund from the last payment (before the new customs plan update)?

Thanks.

Sure! That's done now. The refund should be back in your bank account within ten working days -- normally much sooner, but it depends on how long your bank takes to process it.

Sorry, is $48.25 refunded? Because that's what the charge for the last payment (previous custom plan).

We only refunded the difference, $20 (+VAT), since you're still using paid features.

Ok. I get you. Thanks for your help.