Forums

My files seem to be wiped and https://help.pythonanywhere.com/ is down with 502 backend. Whats going on?

same error.

seeing that disks are not mounted - maybe a disk died??

Traceback (most recent call last): File "/home/anywhere/djangoproject/jails/pa_sudo.py", line 173, in <module> main(sys.argv[1:]) File "/home/anywhere/djangoproject/jails/pa_sudo.py", line 169, in main pa_sudo(username, command) File "/home/anywhere/djangoproject/jails/pa_sudo.py", line 134, in pa_sudo ensure_chroot(username, system_image) File "/home/anywhere/djangoproject/jails/pa_sudo.py", line 40, in ensure_chroot setup_user_storage(user) File "/home/anywhere/djangoproject/jails/../jails/create.py", line 461, in setup_user_storage create_dirs_on_storage_servers(user) File "/home/anywhere/djangoproject/jails/../jails/create.py", line 206, in create_dirs_on_storage_servers mkdir_if_missing(home) File "/home/anywhere/djangoproject/jails/../../common/directory.py", line 50, in mkdir_if_missing os.makedirs(dirname) File "/usr/lib/python3.7/os.py", line 213, in makedirs makedirs(head, exist_ok=exist_ok) File "/usr/lib/python3.7/os.py", line 213, in makedirs makedirs(head, exist_ok=exist_ok) File "/usr/lib/python3.7/os.py", line 213, in makedirs makedirs(head, exist_ok=exist_ok) File "/usr/lib/python3.7/os.py", line 223, in makedirs mkdir(name, mode) OSError: [Errno 116] Stale file handle: '/mnt/fileserver3/homedirs' Console closed.

I see the same error as well. My website is down for more than 10 minutes.

Update: My website and files are back. https://help.pythonanywhere.com/pages/ and my website are both accessible now

mine is complaining about flask_migrate in .error and I see it on pip list..

did an pip install/upgrade - reload/bounce - and is still spinning

something is funky

There was a hardware issue with one of our servers. We moved to new one and it should be fine now. Sorry for that.