Server Error in <my_username>_pythonanywhere_com_wsgi.py : Forums : PythonAnywhere

Server Error in <my_username>_pythonanywhere_com_wsgi.py

Hello dear I know that it is a known error but i don't understand how can i solve it because the flask library is installed and, based on this output, firebase library is installed too. What can i do to understand what is my problem or what i'm wronging?

2022-07-21 16:13:11,161: Error running WSGI application
2022-07-21 16:13:11,173: TypeError: Descriptors cannot not be created directly.
2022-07-21 16:13:11,173: If this call came from a _pb2.py file, your generated code is out of date and must be regenerated with protoc >= 3.19.0.
2022-07-21 16:13:11,174: If you cannot immediately regenerate your protos, some other possible workarounds are:
2022-07-21 16:13:11,174:  1. Downgrade the protobuf package to 3.20.x or lower.
2022-07-21 16:13:11,174:  2. Set PROTOCOL_BUFFERS_PYTHON_IMPLEMENTATION=python (but this will use pure-Python parsing and will be much slower).
2022-07-21 16:13:11,175: 
2022-07-21 16:13:11,175: More information: https://developers.google.com/protocol-buffers/docs/news/2022-05-06#python-updates
2022-07-21 16:13:11,175:   File "/var/www/<my_username>_pythonanywhere_com_wsgi.py", line 16, in <module>
2022-07-21 16:13:11,175:     from flask_app import app as application  # noqa
2022-07-21 16:13:11,175: 
2022-07-21 16:13:11,175:   File "/home/<my_username>/mysite/flask_app.py", line 8, in <module>
2022-07-21 16:13:11,176:     from firebase_admin import firestore
2022-07-21 16:13:11,176: 
2022-07-21 16:13:11,176:   File "/home/<my_username>/.local/lib/python3.9/site-packages/firebase_admin/firestore.py", line 22, in <module>
2022-07-21 16:13:11,176:     from google.cloud import firestore # pylint: disable=import-error,no-name-in-module
2022-07-21 16:13:11,176: 
2022-07-21 16:13:11,176:   File "/home/<my_username>/.local/lib/python3.9/site-packages/google/cloud/firestore.py", line 18, in <module>
2022-07-21 16:13:11,177:     from google.cloud.firestore_v1 import __version__
2022-07-21 16:13:11,177: 
2022-07-21 16:13:11,177:   File "/home/<my_username>/.local/lib/python3.9/site-packages/google/cloud/firestore_v1/__init__.py", line 29, in <module>
2022-07-21 16:13:11,177:     from google.cloud.firestore_v1 import types
2022-07-21 16:13:11,177: 
2022-07-21 16:13:11,177:   File "/home/<my_username>/.local/lib/python3.9/site-packages/google/cloud/firestore_v1/types/__init__.py", line 21, in <module>
2022-07-21 16:13:11,178:     from .document import (
2022-07-21 16:13:11,179: 
2022-07-21 16:13:11,179:   File "/home/<my_username>/.local/lib/python3.9/site-packages/google/cloud/firestore_v1/types/document.py", line 20, in <module>
2022-07-21 16:13:11,179:     from google.type import latlng_pb2  # type: ignore
2022-07-21 16:13:11,180: 
2022-07-21 16:13:11,180:   File "/usr/local/lib/python3.9/site-packages/google/type/latlng_pb2.py", line 46, in <module>
2022-07-21 16:13:11,180:     _descriptor.FieldDescriptor(
2022-07-21 16:13:11,180: 
2022-07-21 16:13:11,180:   File "/home/<my_username>/.local/lib/python3.9/site-packages/google/protobuf/descriptor.py", line 560, in __new__
2022-07-21 16:13:11,180:     _message.Message._CheckCalledFromGeneratedFile()
2022-07-21 16:13:11,181: ***************************************************
2022-07-21 16:13:11,181: If you're seeing an import error and don't know why,
2022-07-21 16:13:11,181: we have a dedicated help page to help you debug: 
2022-07-21 16:13:11,181: https://help.pythonanywhere.com/pages/DebuggingImportError/
2022-07-21 16:13:11,181: ***************************************************

telegramitalia | 11 posts | July 21, 2022, 4:16 p.m. | permalink

What version of the protobuf library do you have installed? The error message seems to be about that specifically.

giles | 11788 posts | PythonAnywhere staff | July 21, 2022, 4:34 p.m. | permalink

I don't know if this protobuf is a sub library of something else lib that i use, but i never called it on my python webapp.

However i have this output on pip -V protobuf

pip 21.1.2 from /usr/local/lib/python3.9/site-packages/pip (python 3.9)

however i'm going to upgrade all my lib pip

telegramitalia | 11 posts | July 22, 2022, 1:43 p.m. | permalink

You should rather use pip show protobuf to get the version of that specific package.

pafk | 2973 posts | PythonAnywhere staff | July 22, 2022, 2:08 p.m. | permalink

Name: protobuf

Version: 4.21.2

Summary: None

Home-page: https://developers.google.com/protocol-buffers/

Author: protobuf@googlegroups.com

Author-email: protobuf@googlegroups.com

License: 3-Clause BSD License

Location: /home/telegramitalia/.local/lib/python3.9/site-packages

Requires:

Required-by: proto-plus, mysql-connector-python, googleapis-common-protos, google-api-core

telegramitalia | 11 posts | July 24, 2022, 12:18 p.m. | permalink

However on my pc i have protobuf version 3.20.1 so i tried to downgrade it to this versione given that on my computer the webapp works but, now i have this server/machine error:

ERROR: Could not install packages due to an OSError: [Errno 122] Disk quota exceeded

telegramitalia | 11 posts | July 24, 2022, 1:06 p.m. | permalink

That just means that your account does not have enough disk space left to install the module.

glenn | 9498 posts | PythonAnywhere staff | July 24, 2022, 3:50 p.m. | permalink

But I simply updated some libraries that already existed and gave me an error ...

telegramitalia | 11 posts | July 24, 2022, 3:52 p.m. | permalink

The installation process can take more space than the module takes when it's already installed. You may be able to clear down some space: https://help.pythonanywhere.com/pages/DiskQuota/

glenn | 9498 posts | PythonAnywhere staff | July 24, 2022, 6 p.m. | permalink

du -hs /tmp ~/.[!.] ~/ | sort -h

4.0K    /home/telegramitalia/.bashrc
4.0K    /home/telegramitalia/.gitconfig
4.0K    /home/telegramitalia/.profile
4.0K    /home/telegramitalia/.python_history
4.0K    /home/telegramitalia/.pythonstartup.py
4.0K    /home/telegramitalia/.wget-hsts
4.0K    /home/telegramitalia/README.txt
4.0K    /tmp
8.0K    /home/telegramitalia/.vimrc
52K     /home/telegramitalia/.virtualenvs
6.7M    /home/telegramitalia/mysite
127M    /home/telegramitalia/.cache
378M    /home/telegramitalia/.local

rm -rf /tmp/ /tmp/.

rm: refusing to remove '.' or '..' directory: skipping '/tmp/.'
rm: refusing to remove '.' or '..' directory: skipping '/tmp/..'

So what can i do? I can't just remove .local directory... I think it is absurd that for a week I have been trying to upload a site to pythonanywhere and I am only having problems due to the server

telegramitalia | 11 posts | July 25, 2022, 8 a.m. | permalink

You should add asterisks in the command, like that: rm -rf /tmp/* /tmp/.*, otherwise you're telling Bash to remove the directory itself or its parent, which is not allowed for users. You should be able to remove ~/.local though.

pafk | 2973 posts | PythonAnywhere staff | July 25, 2022, 8:21 a.m. | permalink

ok i can remove the local folder, but what does it mean? what do i lose by removing this folder?

telegramitalia | 11 posts | July 25, 2022, 8:24 a.m. | permalink

It will essentially uninstall any modules that you have installed with pip using the --user argument.

glenn | 9498 posts | PythonAnywhere staff | July 26, 2022, 1:42 p.m. | permalink

i didn't installed nothing, i only upgraded the pip libs...

telegramitalia | 11 posts | July 27, 2022, 7:10 a.m. | permalink

You can always check what are the contents of ~/.local before wiping it out.

pafk | 2973 posts | PythonAnywhere staff | July 27, 2022, 11:49 a.m. | permalink

I removed a lot things solving the memory problem, then i have restarted the webapp and i have re-installed the pip lib "google-cloud-firestore". Then i have restarder the webapp and i have "Something went wrong" again with the following phrase error in error.log "ImportError: Failed to import the Cloud Firestore library for Python. Make sure to install the "google-cloud-firestore" module."

telegramitalia | 11 posts | Aug. 13, 2022, 1:49 p.m. | permalink

Make sure you installed the missing module for the same Python version / environment that runs your web app.

pafk | 2973 posts | PythonAnywhere staff | Aug. 13, 2022, 5:29 p.m. | permalink

if can i have python 3.9 on web app i don't have problem with my local versions

telegramitalia | 11 posts | Aug. 25, 2022, 1:02 p.m. | permalink

I see you already have Python 3.9 set for your web.

pafk | 2973 posts | PythonAnywhere staff | Aug. 26, 2022, 8:23 a.m. | permalink

and so what is the problem that not permit me to publish my web app?

telegramitalia | 11 posts | Aug. 27, 2022, 7:19 p.m. | permalink

Can we take a look at your files? We can see them from our admin interface, but we need your permission first.

giles | 11788 posts | PythonAnywhere staff | Aug. 28, 2022, 2:53 p.m. | permalink