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requests.exceptions.SSLError: HTTPSConnectionPool(host='api.telegram.org', port=443) on paid account

I have hacker account. Bot works fine until I want to send message according to the callback

@bot.message_handler(func=lambda call: True) 
    def choose(call):
         if call.data == "test":
            bot.send_message(chat_id=call.message.chat.id, text='test2')
torogoro | 13 posts | Sept. 7, 2022, 7:53 a.m. | permalink

What is the full traceback? How the request looks like? Are there more details in the response?

Staff fjl | 4352 posts | PythonAnywhere staff | Sept. 7, 2022, 2:30 p.m. | permalink

.

secret = "code"
bot = telebot.TeleBot('token', threaded=False)
bot.remove_webhook()
time.sleep(1)
bot.set_webhook("domain/{}".format(secret))
app = Flask(__name__)

@app.route('/{}'.format(secret), methods=["POST"])
def webhook():
    bot.process_new_updates([telebot.types.Update.de_json(request.stream.read().decode("utf-8"))])
    return "ok", 200

def type_markup():
    markup = InlineKeyboardMarkup()
    markup.row_width = 2
    markup.add(InlineKeyboardButton("type1", callback_data="tp1"),
               InlineKeyboardButton("type2", callback_data="tp2"))
    return markup

@bot.message_handler(commands=['start'])
def startCommand(message):
    bot.send_message(message.chat.id, 'Choose', parse_mode='Markdown', reply_markup=type_markup())
    db.insert_user_db(user_id=message.chat.id, user_name=message.chat.username)

def option_markup():
    markup = InlineKeyboardMarkup()
    markup.row_width = 2
    markup.add(InlineKeyboardButton("option1", callback_data="opt1"),
               InlineKeyboardButton("option2", callback_data="opt2"))
    return markup

@bot.callback_query_handler(func=lambda call: True)
def choose_type(call):
    if call.data == "type1":
        bot.edit_message_reply_markup(chat_id=call.message.chat.id, message_id=call.message.message_id, reply_markup=option_markup())

@bot.message_handler(func=lambda call: True) # for callback_query_handler also doesn't work
def choose(call):
    if call.data == "opt1":
        bot.send_message(chat_id=call.message.chat.id, text='option1 chosen') #here SSL error appears
torogoro | 13 posts | Sept. 8, 2022, 7:01 a.m. | permalink

Could you show the traceback message?

Staff pafk | 2973 posts | PythonAnywhere staff | Sept. 8, 2022, 8:29 a.m. | permalink

.

2022-09-08 09:12:44,848: Exception on /******-****-****-****-******** [POST]
Traceback (most recent call last):
  File "/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 699, in urlopen
    httplib_response = self._make_request(
  File "/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 445, in _make_request
    six.raise_from(e, None)
  File "<string>", line 3, in raise_from
  File "/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 440, in _make_request
    httplib_response = conn.getresponse()
  File "/usr/local/lib/python3.9/http/client.py", line 1345, in getresponse
    response.begin()
  File "/usr/local/lib/python3.9/http/client.py", line 307, in begin
    version, status, reason = self._read_status()
  File "/usr/local/lib/python3.9/http/client.py", line 268, in _read_status
    line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
  File "/usr/local/lib/python3.9/socket.py", line 704, in readinto
    return self._sock.recv_into(b)
  File "/usr/local/lib/python3.9/ssl.py", line 1241, in recv_into
    return self.read(nbytes, buffer)
  File "/usr/local/lib/python3.9/ssl.py", line 1099, in read
    return self._sslobj.read(len, buffer)
ssl.SSLError: [SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:2633)
**NO MATCH**
During handling of the above exception, another exception occurred:
**NO MATCH**
Traceback (most recent call last):
  File "/home/***/.local/lib/python3.9/site-packages/requests/adapters.py", line 489, in send
    resp = conn.urlopen(
  File "/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 755, in urlopen
    retries = retries.increment(
  File "/usr/local/lib/python3.9/site-packages/urllib3/util/retry.py", line 573, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.telegram.org', port=443): Max retries exceeded with url: /bot111:BB/sendMessage?chat_id=21111111&text=%D0%92%D1%8B%D0%B1%D0%B5%D1%80%D0%B8%D1%82%D0%B5+%D1%82%D0%B8%D0%BF&reply_markup=%7B%22inline_keyboard%22%3A+%5B%5B%7B%22text%22%3A+%22%5Cu0412%5Cu0430%5Cu043b%5Cu044e%5Cu0442%5Cu0430%22%2C+%22callback_data%22%3A+%22currency%22%7D%2C+%7B%22text%22%3A+%22%5Cu0411%5Cu0435%5Cu043d%5Cu0437%5Cu0438%5Cu043d%22%2C+%22callback_data%22%3A+%22oil%22%7D%5D%5D%7D&parse_mode=Markdown (Caused by SSLError(SSLError(1, '[SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:2633)')))
**NO MATCH**
During handling of the above exception, another exception occurred:
**NO MATCH**
Traceback (most recent call last):
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 2051, in wsgi_app
    response = self.full_dispatch_request()
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 1501, in full_dispatch_request
    rv = self.handle_user_exception(e)
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 1499, in full_dispatch_request
    rv = self.dispatch_request()
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 1485, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**req.view_args)
  File "/home/***/mysite/flask_app.py", line 53, in webhook
    bot.process_new_updates([telebot.types.Update.de_json(request.stream.read().decode("utf-8"))])
  File "/home/***/.local/lib/python3.9/site-packages/telebot/__init__.py", line 449, in process_new_updates
    self.process_new_messages(new_messages)
  File "/home/***/.local/lib/python3.9/site-packages/telebot/__init__.py", line 481, in process_new_messages
    self._notify_command_handlers(self.message_handlers, new_messages, 'message')
  File "/home/***/.local/lib/python3.9/site-packages/telebot/__init__.py", line 4064, in _notify_command_handlers
    self._exec_task(message_handler['function'], message, pass_bot=message_handler['pass_bot'], task_type='handler')
  File "/home/***/.local/lib/python3.9/site-packages/telebot/__init__.py", line 780, in _exec_task
    raise e
  File "/home/***/.local/lib/python3.9/site-packages/telebot/__init__.py", line 773, in _exec_task
    task(*args, **kwargs)
  File "/home/***/mysite/flask_app.py", line 67, in startCommand
    bot.send_message(message.chat.id, 'Выберите тип', parse_mode='Markdown', reply_markup=type_markup())
  File "/home/***/.local/lib/python3.9/site-packages/telebot/__init__.py", line 1006, in send_message
    apihelper.send_message(
  File "/home/***/.local/lib/python3.9/site-packages/telebot/apihelper.py", line 267, in send_message
    return _make_request(token, method_url, params=payload, method='post')
  File "/home/***/.local/lib/python3.9/site-packages/telebot/apihelper.py", line 146, in _make_request
    result = _get_req_session().request(
  File "/home/***/.local/lib/python3.9/site-packages/requests/sessions.py", line 587, in request
    resp = self.send(prep, **send_kwargs)
  File "/home/***/.local/lib/python3.9/site-packages/requests/sessions.py", line 701, in send
    r = adapter.send(request, **kwargs)
  File "/home/***/.local/lib/python3.9/site-packages/requests/adapters.py", line 563, in send
    raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='api.telegram.org', port=443): Max retries exceeded with url: /bot111:BB/sendMessage?chat_id=21111111&text=%D0%92%D1%8B%D0%B1%D0%B5%D1%80%D0%B8%D1%82%D0%B5+%D1%82%D0%B8%D0%BF&reply_markup=%7B%22inline_keyboard%22%3A+%5B%5B%7B%22text%22%3A+%22%5Cu0412%5Cu0430%5Cu043b%5Cu044e%5Cu0442%5Cu0430%22%2C+%22callback_data%22%3A+%22currency%22%7D%2C+%7B%22text%22%3A+%22%5Cu0411%5Cu0435%5Cu043d%5Cu0437%5Cu0438%5Cu043d%22%2C+%22callback_data%22%3A+%22oil%22%7D%5D%5D%7D&parse_mode=Markdown (Caused by SSLError(SSLError(1, '[SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:2633)')))
torogoro | 13 posts | Sept. 8, 2022, 9:20 a.m. | permalink

That may be related to the bug mentioned here: https://stackoverflow.com/questions/64960430/python-requests-with-proxy-results-in-sslerror-wrong-version-number/66656188#66656188

Staff glenn | 9498 posts | PythonAnywhere staff | Sept. 8, 2022, 6:17 p.m. | permalink

I downgraded my urllib3 to 1.23 and then to 1.25.11 in both cases didn't work.

torogoro | 13 posts | Sept. 9, 2022, 5:02 a.m. | permalink

Does the traceback still mention the path /usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py?

Staff glenn | 9498 posts | PythonAnywhere staff | Sept. 9, 2022, 9:36 a.m. | permalink

yes still same error

*Traceback (most recent call last):
  File "/home/usr/.local/lib/python3.9/site-packages/requests/adapters.py", line 489, in send
    resp = conn.urlopen(
  File "/home/usr/.local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 726, in urlopen
    retries = retries.increment(
  File "/home/usr/.local/lib/python3.9/site-packages/urllib3/util/retry.py", line 446, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.telegram.org', port=443): Max retries exceeded with url*
torogoro | 13 posts | Sept. 9, 2022, 12:14 p.m. | permalink

That's not the same error. The error about SSL versions appears to be fixed. Now it looks like there is a different issue, but you have not provided enough of the traceback to identify it.

Staff glenn | 9498 posts | PythonAnywhere staff | Sept. 9, 2022, 1:28 p.m. | permalink

full traceback 

2022-09-09 20:22:08,878: OSError: write error
2022-09-09 20:22:08,903: Exception on /******-****-****-****-******** [POST]
Traceback (most recent call last):
  File "/home/adminx/.local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 670, in urlopen
    httplib_response = self._make_request(
  File "/home/adminx/.local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 426, in _make_request
    six.raise_from(e, None)
  File "<string>", line 3, in raise_from
  File "/home/adminx/.local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 421, in _make_request
    httplib_response = conn.getresponse()
  File "/usr/local/lib/python3.9/http/client.py", line 1345, in getresponse
    response.begin()
  File "/usr/local/lib/python3.9/http/client.py", line 307, in begin
    version, status, reason = self._read_status()
  File "/usr/local/lib/python3.9/http/client.py", line 268, in _read_status
    line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
  File "/usr/local/lib/python3.9/socket.py", line 704, in readinto
    return self._sock.recv_into(b)
  File "/usr/local/lib/python3.9/ssl.py", line 1241, in recv_into
    return self.read(nbytes, buffer)
  File "/usr/local/lib/python3.9/ssl.py", line 1099, in read
    return self._sslobj.read(len, buffer)
ssl.SSLError: [SSL: DECRYPTION_FAILED_OR_BAD_RECORD_MAC] decryption failed or bad record mac (_ssl.c:2633)
**NO MATCH**
During handling of the above exception, another exception occurred:
**NO MATCH**
Traceback (most recent call last):
  File "/home/adminx/.local/lib/python3.9/site-packages/requests/adapters.py", line 489, in send
    resp = conn.urlopen(
  File "/home/adminx/.local/lib/python3.9/site-packages/urllib3/connectionpool.py", line 726, in urlopen
    retries = retries.increment(
  File "/home/adminx/.local/lib/python3.9/site-packages/urllib3/util/retry.py", line 446, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.telegram.org', port=443): Max retries exceeded with url: /bot11111111111:BBDSHSDSJSJSDJSDJSDJDSJDS/sendMessage?chat_id=257458458&text=%D0%92%D1%8B%D0%B1%D0%B5%D1%80%D0%B8%D1%82%D0%B5+%D1%82%D0%B8%D0%BF&reply_markup=%7B%22inline_keyboard%22%3A+%5B%5B%7B%22text%22%3A+%22%5Cu0412%5Cu0430%5Cu043b%5Cu044e%5Cu0442%5Cu0430%22%2C+%22callback_data%22%3A+%22currency%22%7D%2C+%7B%22text%22%3A+%22%5Cu0411%5Cu0435%5Cu043d%5Cu0437%5Cu0438%5Cu043d%22%2C+%22callback_data%22%3A+%22oil%22%7D%5D%5D%7D&parse_mode=Markdown (Caused by SSLError(SSLError(1, '[SSL: DECRYPTION_FAILED_OR_BAD_RECORD_MAC] decryption failed or bad record mac (_ssl.c:2633)')))
**NO MATCH**
During handling of the above exception, another exception occurred:
**NO MATCH**
Traceback (most recent call last):
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 2051, in wsgi_app
    response = self.full_dispatch_request()
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 1501, in full_dispatch_request
    rv = self.handle_user_exception(e)
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 1499, in full_dispatch_request
    rv = self.dispatch_request()
  File "/usr/local/lib/python3.9/site-packages/flask/app.py", line 1485, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**req.view_args)
  File "/home/adminx/mysite/flask_app.py", line 53, in webhook
    bot.process_new_updates([telebot.types.Update.de_json(request.stream.read().decode("utf-8"))])
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/__init__.py", line 449, in process_new_updates
    self.process_new_messages(new_messages)
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/__init__.py", line 481, in process_new_messages
    self._notify_command_handlers(self.message_handlers, new_messages, 'message')
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/__init__.py", line 4064, in _notify_command_handlers
    self._exec_task(message_handler['function'], message, pass_bot=message_handler['pass_bot'], task_type='handler')
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/__init__.py", line 780, in _exec_task
    raise e
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/__init__.py", line 773, in _exec_task
    task(*args, **kwargs)
  File "/home/adminx/mysite/flask_app.py", line 67, in startCommand
    bot.send_message(message.chat.id, 'Выберите тип', parse_mode='Markdown', reply_markup=type_markup())
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/__init__.py", line 1006, in send_message
    apihelper.send_message(
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/apihelper.py", line 267, in send_message
    return _make_request(token, method_url, params=payload, method='post')
  File "/home/adminx/.local/lib/python3.9/site-packages/telebot/apihelper.py", line 146, in _make_request
    result = _get_req_session().request(
  File "/home/adminx/.local/lib/python3.9/site-packages/requests/sessions.py", line 587, in request
    resp = self.send(prep, **send_kwargs)
  File "/home/adminx/.local/lib/python3.9/site-packages/requests/sessions.py", line 701, in send
    r = adapter.send(request, **kwargs)
  File "/home/adminx/.local/lib/python3.9/site-packages/requests/adapters.py", line 563, in send
    raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='api.telegram.org', port=443): Max retries exceeded with url: /bot11111111111:BBDSHSDSJSJSDJSDJSDJDSJDS/sendMessage?chat_id=257458458&text=%D0%92%D1%8B%D0%B1%D0%B5%D1%80%D0%B8%D1%82%D0%B5+%D1%82%D0%B8%D0%BF&reply_markup=%7B%22inline_keyboard%22%3A+%5B%5B%7B%22text%22%3A+%22%5Cu0412%5Cu0430%5Cu043b%5Cu044e%5Cu0442%5Cu0430%22%2C+%22callback_data%22%3A+%22currency%22%7D%2C+%7B%22text%22%3A+%22%5Cu0411%5Cu0435%5Cu043d%5Cu0437%5Cu0438%5Cu043d%22%2C+%22callback_data%22%3A+%22oil%22%7D%5D%5D%7D&parse_mode=Markdown (Caused by SSLError(SSLError(1, '[SSL: DECRYPTION_FAILED_OR_BAD_RECORD_MAC] decryption failed or bad record mac (_ssl.c:2633)')))
torogoro | 13 posts | Sept. 9, 2022, 8:29 p.m. | permalink

It may be a version issue between requests and OpenSSL. Try installing different versions of requests and see if you can find one that works.

Staff glenn | 9498 posts | PythonAnywhere staff | Sept. 10, 2022, 4:17 p.m. | permalink

problem with your SSL certificate. Can you handle this problem I need to solve it I found this https://stackoverflow.com/questions/72523361/trying-to-send-a-post-request-to-a-flask-app-ssl-error-occurs

torogoro | 13 posts | Sept. 11, 2022, 12:56 p.m. | permalink

That is not the problem that you are experiencing. Did you try installing different versions of requests?

Staff glenn | 9498 posts | PythonAnywhere staff | Sept. 11, 2022, 4:12 p.m. | permalink

I tried several versions, even from 2016-2017. Didn't help. I'm actually don't use requests library itself. The only request I use is in my POST webhook method from flask

from flask import Flask, request

@app.route('/{}'.format(secret), methods=["POST"])
def webhook():
    bot.process_new_updates([telebot.types.Update.de_json(request.stream.read().decode("utf-8"))])
    return "ok", 200

And if change this method to this

@app.route('/{}'.format(secret), methods=["POST"])
def telegram_webhook():
   update = request.get_json()
   if "message" in update:
    text = update["message"]["text"]
    chat_id = update["message"]["chat"]["id"]
    bot.send_message(chat_id, "From the web: you said '{}'".format(text))
    return "OK", 200

it posts messages. The problem is in the flasks request in process_new_updates

torogoro | 13 posts | Sept. 12, 2022, 5:06 a.m. | permalink

You may also try to update system image. See https://help.pythonanywhere.com/pages/ChangingSystemImage

Staff fjl | 4352 posts | PythonAnywhere staff | Sept. 12, 2022, 3:06 p.m. | permalink

I have latest updates of everything. I can reply or send message like this. 

@bot.message_handler(func=lambda message: True)
def echo_message(message):
    bot.reply_to(message, message.text)
    bot.send_message(message.chat.id, 'Hello!')

But I can't do it via callback_query_handler. SSL error in POST request appears

torogoro | 13 posts | Sept. 13, 2022, 6:54 a.m. | permalink

You have "glastonbury" and the latest is "haggis"

Staff fjl | 4352 posts | PythonAnywhere staff | Sept. 13, 2022, 9:12 a.m. | permalink

I updated to haggis and did other updates. Same error appears

torogoro | 13 posts | Sept. 14, 2022, 7:37 a.m. | permalink

Are you able to run it correctly form the other machine?

Staff fjl | 4352 posts | PythonAnywhere staff | Sept. 14, 2022, 9:44 a.m. | permalink

locally all works fine. guys you have this problem not solved from 2019 https://www.pythonanywhere.com/forums/topic/14315/

torogoro | 13 posts | Sept. 17, 2022, 5:02 a.m. | permalink

According to the discussion in this ticket on python-telegram-bot repo it may mean "that a user blocked the bot and the bot can't send messages to that user."

Staff pafk | 2973 posts | PythonAnywhere staff | Sept. 17, 2022, 7:42 a.m. | permalink

he has different type of error. My bot can't be blocked because I'm sending message to myself. And its fully open, other messages are coming.

torogoro | 13 posts | Sept. 17, 2022, 11:32 a.m. | permalink