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Hi, I have run into a big problem here and hoping I can find some help. I was trying to download a dir using sftp and then closed it outn in the middle of the download because I thought the file was too big.. now , none of my work is in my dir,, you open a file and it has nothing in there .. the web app simply has disappeared and this is a lot of work gone.. I am praying there is sometype of backup or restore I can do?> the dir is called mysite.. thanks for any help

I just sent an email to support for help on this as well.

Contact us via email at support@pythonanywhere.com providing full paths of lost file(s) and time when they last been in good state, and we'll see what we can do.

I sent the dir name.. is that okay? I lost all the files under a directory.

Yes, I believe we already replied you via email -- let's keep our conversation there.