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Hello, I have a website named mydomain.net on my console. I created a CNAME for mydomain.net. When I type mydomain.net in the url bar, I can reach my website, but when I type www.mydomain.net, "Coming Soon!" I am redirected to the page. When I use https, it doesn't redirect anywhere. My domain provider asked me to request an ip address from your server for www and create an A record from DNS settings, but there is nothing about ip address in my console.

Your web app is at mydomain.net, so you can see it when you visit that address. You do not have a web app at www.mydomain.net, so you get the coming soon page.

We do not recommend using the IP address to route to your web app.

So how do we resolve this situation? When I go to www.mydomain.net, I want to access mydomain.net. After all, doesn't www.mydomain.net belong to me too?

Sure, www.mydomain.net belongs to you, but so do all *.mydomain.net addresses.

We do not usually have users that are able to create naked domains for their web apps, so we have a help page here https://help.pythonanywhere.com/pages/NakedDomains/ about how to have a www.mydoamin.net web app and redirect mydomain.net to it.

I skimmed through this page, but I'm a little confused. Could you summarize a bit, please? (As far as I understand, I need to run my web application as www.mydomain.net, not mydomain.net. I tried that too, but this time I couldn't access it with mydomain.net.)

Your previous attempt would have failed if you had not implemented anything on the page that I linked to.

I updated my web app to www.mydomain.net I updated the CNAME for www.mydomain.net. I have defined the wwwizer ip address as 'A' for mydomain.net.

As a result of these steps, while I can reach my web application with www.mydomain.net, I cannot reach it with mydomain.net (Coming Soon! page is welcomed).

I tried the free version of wwwizer, while redirecting with http://mydomain.net it wasn't doing it with https://mydomain.net. So I had to purchase the NakedSSL one-stop plan. I request you to remove the free statement about NakedSSL at https://help.pythonanywhere.com/pages/NakedDomains/ because NakedSSL has removed the free version.

Thanks for letting us know -- we've updated the help page.