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not able to connect to remote redis instance on redislab

ConnectionError while connecting to redislab redis instance from pythonanywhere account but same works on local machine.

deleted-user-106051 | 11 posts | April 13, 2016, 6:21 a.m. | permalink

Outgoing internet access for free accounts are restricted to http/https connections to a limited whitelist

If it has a public api with http/https endpoints, let us know and we can add it to the whitelist for you.

Staff conrad | 4232 posts | PythonAnywhere staff | April 13, 2016, 7:27 a.m. | permalink

I want to use redis from redislab.com. hostname is 'pub-redis-15946.us-east-1-2.4.ec2.garantiadata.com'. Can u please add it to whitelist

deleted-user-106051 | 11 posts | April 13, 2016, 9:34 a.m. | permalink

OK, that's whitelisted.

Staff giles | 11788 posts | PythonAnywhere staff | April 13, 2016, 11:42 a.m. | permalink

still getting same error. is whitelisting specific to port ?

deleted-user-106051 | 11 posts | April 13, 2016, 12:02 p.m. | permalink

Ah, sorry, I'm an idiot. The whitelist only works for HTTP/HTTPS access, we have no way of whitelisting other protocols. For some reason I misread redis (which doesn't use HTTP/S) for Mongo, which does.

Unfortunately we can't whitelist this site for a free account. Paid accounts have unrestricted Internet access.

Staff giles | 11788 posts | PythonAnywhere staff | April 13, 2016, 12:13 p.m. | permalink

Please also whitelist redislabs.com

harveyhu | 1 post | Aug. 17, 2023, 5:54 a.m. | permalink

Unfortunately adding that to our allowlist would not help, because Redis uses a non HTTP/HTTPS protocol to connect to the server. The allowlist only allows through HTTP or HTTPS requests.

Staff giles | 11788 posts | PythonAnywhere staff | Aug. 17, 2023, 11:39 a.m. | permalink