Forums

Hello,

I am trying to use the tawk.to chat widget on my website (django) but it is not showing up.

On my IDE the chat widget works.

Also on other systems e.g. I use the code snipet from the tawk website on a typo3 cms and its working fine. Normaly you can just copy and past the java script from the tawk website.

When loading the site I see in the browser that some request have been made successfully but then the widget is not showing up on the website. Have look on the network log:

https://meteor.weger.it/aboutThomas/

Is there some fundamental thing I oversee? Or is the server blocking something? Other scripts are loading and executing like google analytic script.

Greetings

We do not block anything related to the Javascript that you run in your page. I can see in your network tab that the Javascript is being loaded, but there are other resources that appear to be getting 404s. I don't know if those are related to your widget, but that is possibly a place for you to start looking. Otherwise, perhaps there is some configuration that you're missing - the support for the widget is probably the best place to get help with that, though.

Thank you very much for your response. I asked the people at twak and they recommended me adding this in my head:

<meta name="referrer" content="no-referrer-when-downgrade">

with this it worked.

Anyway I wanted to thank you for your quick response and your feedback. I like you service.

Greetings Thomas from Italy

Very glad to hear you were able to get a solution!